Aulia Enjelika Simamora. (2025). Manejemn Kualitas Layanan Resepsionis Pada Kepuasan Tamu Di Nagoya Mansion Hotel And Residence Batam. Journal Manajemen Income, 1(1), 33–47. Retrieved from https://e-journal.wbe.co.id/index.php/income/article/view/4