Aulia Enjelika Simamora (2025) “Manejemn Kualitas Layanan Resepsionis Pada Kepuasan Tamu Di Nagoya Mansion Hotel And Residence Batam”, Journal Manajemen Income, 1(1), pp. 33–47. Available at: https://e-journal.wbe.co.id/index.php/income/article/view/4 (Accessed: 21 April 2025).